Most commonly asked questions.

What happens if the trip is cancelled?

If we cancel due to weather conditions or technical reasons, we will send you a code so you can rebook; we will refund the cost of the trip or deposit if this is not acceptable, whichever has been paid.

What happens if I cancel the trip?

You can change the date of your trip up to 2 weeks before the trip date; this enables us time to sell the seat again.

If you want to cancel within two weeks before the trip, you can sell or give your place to a friend or family member, but the money is non-refundable.

If you do not turn up on the day, we cannot make a refund.

Are children half price?

Sorry no, we are a small boat, and a child still takes a seat.

Is there an age restriction on children?

We are flexible on the age of children, but they have to be a minimum of 1.2 metres tall. We have a measure on the Harbourside. Children cannot be held on laps; there are no seat belts, so the children have to be strong enough to be able to hold on tight; if you turn up with a young child and the skipper deems they are not strong enough for the conditions they will be turned away with no refund. In our estimation, usually, children need to be around six years old, but as we all know, there are a variety of strengths and sizes in Young Children.

What if I am pregnant or have back problems or medical issues? Should I book?

Please do not come on the boat if you have a back complaint, are pregnant or have any other medical condition that the boat trip may aggravate. Due to sea conditions, you will be subjected to sudden direction changes and movements. The weather conditions change quickly, and we cannot be held responsible for any weather changes once at sea.

I want to go for a more extended trip or somewhere else?

No worries, drop us an email, and we can provide options. info@whitstableboattours.com

Can I bring my dog or pet?

No, please do not bring any pets.

Is there somewhere safe I can leave my belongings?

I am sorry, but we do not have any secure facilities for personal belongings. We have a hut, but we are not insured for personal items.

Will I get soaked?

Hopefully not; occasionally, you will get splashed, we do our best for this not to happen, but it can and does. We give everyone the option to wear a waterproof poncho if you would like one, and of course, you have to wear a lifejacket for your safety. Please bring some dry clothes to change into if you are planning a day in Whitstable after your trip, as no one wants to be in wet clothes for the rest of the day.

Does the boat have safety equipment on board?

Yes, the boat is a commercial craft and has the necessary safety equipment on board. We are insured, and the skipper is commercially qualified.

Is there a minimum number of people on a trip?

Bookings for trips to the forts or wind farms require four or more people or £160. You will be asked for a PayPal deposit to confirm the booking.

Is alcohol allowed on the boat?

Sorry, there is no alcohol allowed on board.

If the skipper believes you are intoxicated, you will be refused to board, and you will not be entitled to a refund.

What clothes should I wear?

Warm layers are essential; no heels will have to be left on the dockside.

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