Frequently Asked Questions (FAQ)
Most commonly asked questions about Whitstable boat tours.
If we cancel due to weather conditions or technical reasons, we will send you a code so you can rebook at a time that suits you. If you prefer we can refund the cost of the trip or deposit whichever has been paid.
You can change the date of your trip up to 1 week before the trip date; this enables us time to sell the seat again.
If you want to cancel within the week of the trip, you can sell or give your place to a friend or family member, but the money is non-refundable.
If you do not turn up on the day, we cannot make a refund.
I am sorry children under 16’s are not half price, but we do offer a reduced price for under 16 year olds.
We are flexible on the age of children, but they have to be a minimum of 1.2 metres tall. Sorry babies and toddlers are not strong enough to hold on if the boat gets a bit bouncy. Children cannot be held on laps; there are no seat belts. So the children have to be strong enough to be able to hold on tight; if you turn up with a baby or toddler and the skipper deems they are not strong enough for the conditions they will be turned away with no refund. In our estimation, usually, children need to be around six years old, but as we all know, there are a variety of strengths and sizes in Young Children.
Please do not come on the boat if you have a back complaint, are pregnant or have any other medical condition that the boat trip may aggravate. Due to sea conditions, you will be subjected to sudden direction changes and movements. The weather conditions change quickly, and we cannot be held responsible for any weather changes once at sea.
No worries, drop us an email, and we can provide options. firstname.lastname@example.org. We offer private charters to rent the whole boat for £400 or maybe you want 2 hours and this is £650.
No, please do not bring any pets.
I am sorry, we do not have any secure lockers for personal belongings. But we have a hut, that is manned and we can put items under the desk out of site but we are not insured for personal items if they go missing.
Hopefully, you will not get wet, but occasionally, you will get splashed, we do our best for this not to happen. We give everyone the option to wear a DryRobe and of course, you have to wear a lifejacket for your safety. Please bring some dry clothes to change into if you are planning a day in Whitstable after your trip, as no one wants to be in wet clothes for the rest of the day.
Yes, the boat is a commercial craft and has the necessary safety equipment on board. We are insured, and the skipper is commercially qualified so you are in safe hands.
Bookings for trips to the forts or to go and see the cute seals require four or more people to at least cover the fuel. If there are less than this number booked we reserve the right to cancel the trip and give a refund of the ticket price.
Sorry, there is no alcohol allowed on board. If the skipper believes you are intoxicated, you will be refused to board, and you will not be entitled to a refund.
It is best to wear warm layers, these are essential. You will not be able to wear shoes with heels, these will have to be left on the dockside or left in the ticket hut. We provide DryRobes and will strongly suggest you borrow one if we think you are going to get wet, but it is at your discretion. The skipper will give you a fair estimation of what he believes the conditions will be.
You will need to be commercially endorsed to be able to drive our boat, If you would like to take these courses please check out Oystercoast watersports in Whitstable. Oystercoast also rent out paddle boards and Kayaks in the summer holidays. They are an RYA school so if you need a power boat licence or a VHF certificate they are your guys locally.